Carol has looked after our son since September, at the beginning she was very helpful, friendly and flexible. As time went on, particularly from December this has been totally the opposite. Carol sends generic emails out to all the parents so your not sure what's aimed at you and what's not. She implemented a new rule of £10 per 5minutes of dropping off early or late, I was charged £20 for two ocassions for only being a few minutes early. I didn't know about these charges until the end of the month when an invoice came in. I didn't agree that I was early but I had no proof and had to still pay even though I hadn't signed the new changes. We had no prior conversations to this that there was an issue. Parents are not allowed in the setting so I'm unsure of what the setting is now like. We do not receive regular pictures when she has the children I had to asked 4 times before I got any. We received emails late at night to cancel childcare with immediate effect with still a day to pay on that £20.
Carol has advised due to her circumstances she cannot deal with stress, she's blocked my partner from making this review so I've had to. It seems to me children are just a number there and based on everything our son will not be returning to Carol and her mum's setting regardless of the 4 week notice. It's worrying enough leaving your child with someone, added stress and worry with this communication style is not acceptable.

• Overall
• Setting
• Cleanliness
• Food
• Communication