Sarah has been taking care of our little girl since she was 9 month old. In her care, our baby has had a tremendous social and intellectual development. Sarah maintains a diary so that we can view the day-to-day fun activities that she has carefully planned for the children in her care. We have always felt that Sarah welcomes any discussions or suggestions regarding our daughter's care with lots of patience and great attitude. Sarah has also shown lots of flexibility, for the odd days which may finish slightly earlier or later than usual. I can see that our baby girl has truly bonded with Sara, and is enjoying a full range of daily experiences that I am not able to give her due to my work constraints. As a mum, I can feel that Sara truly cares for my daughter, which enables me to go for work with my mind fully at peace.

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• Communication