I met Lara when she worked at our local nursery. Erin is our first child and at 18 months she was very nervous around people (even family members), shy and extremely tearful when I wasn't near her.

We enrolled her at the nursery 2 days a week to try and bring her out of her shell. It was hard.. very hard. But Lara never gave up. She would always reassure me things would improve and sure enough, they bonded very quickly.

Erin is now 3 years old and still talks about Lara regularly. You can instantly see how Lara makes children feel safe and loved. She adapts to suit their needs while also encourageing them to try new things.

I can confidently say that my funny, loud, outgoing little lady is largely thanks to the foundation laid with Lara. The next family to work with her will be so lucky, she really is special.

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• Communication