lovely teachers but lacking in commitment
I pre arranged for my daughter to have English and maths tuition and was told that Saturdays was the only day available and having taken my 5 year old daughter on Saturday as agreed and making the payment I was later messaged to state that the agreed hours were no longer suitable. I'm quite disappointed as I have wasted valuable time and money and am back to square one.
Response from Sonia_M
Responded
Dear customer,
I am sorry that this is how you feel about what happened. I can assure you that if you have explained before hand that you are not flexible, I would not have booked you in. The 2pm slot you were given was intended for initial assessment but further discussion was required to establish our availabilities. I have since offered you a 10 am starting time on Saturday because that is the only realistic time for us to tutor your daughter but you declined.
Regarding the fee you paid, even though we charge £15 per hour for primary level, regardless on whether it is a lesson or an initial contact, your daughter received a whole hour and a half of tuition. She was not only tested but also tutored in maths and English.
Please let me know if I could be of any more help.
All the best,
