My 14-month-old boy has recently started at First Step and he loves it. Just two weeks being there I can already sense that my boy has become more confident and more ready to socialize. The nursery has an amazing garden (which really impressed me during my first visit) and they take my baby out to enjoy some quality time under the sun everyday. The food is lovely and my baby comes home with a full belly everyday. The staff are kind and caring. All those little things I thought could be potentially worrying (such as nappy changing, drinking more water, applying sun cream) were all well looked after. My baby had a little difficulty napping at the nursery at the start, but the staff gave lots of patience and extra attention and eventually helped him settle in. For that I am so grateful. At the end of everyday I am able to chat with the lovely manager or one of the carers about my baby's day, and also get a feedback form in which all activities are recorded.

What also puts parents' mind to peace is the nursery's extra effort during the covid pandemic. They teach kids to wash hands often and do deep cleaning at the end of the day. The environment is in general very clean during my every visit and my baby always comes home clean too.

• Overall
• Setting
• Cleanliness
• Food
• Communication