Unfortunate
Place was clean and homely feeling. I asked for a receipt for each week for proof of payment and Audrey wasn’t able to provide this. She did say she could do it if I wrote them myself but I don’t pay over £800 a month to have to write my own receipts .. It’s standard procedure to be given a receipt when you are using a service - so disappointing this couldn’t be provided. Ending up taking my son out due to this, and now looking for a more professional setting where I can see him playing and be provided receipts.
-
Overall
-
Setting
Cleanliness
Food
Communication
Response from audrey
Responded
This is my first ever review that has been very disappointing in 18 years, I provide a contract along with a lot of other paperwork unfortunately the universal credit are asking for receipts which I don't have the computer or headed paper to do this, but since you have left I have replaced your little one with another child who's parents get universal credit but she is able to type up an invoice on headed paper for me, so there is not a problem now if parents are able to do this .
