Charlotte has been with us for almost a year, caring for our twin 2 y/o boys. Looking after 'spirited' twin toddlers is not something everyone has the mental and physical strength and patience to handle, let alone doing so during a global pandemic. But Charlotte has been truly amazing and taken everything in her stride.

She is extremely calm and loving towards the boys, and has endless capacity for patience and understanding. Because of the pandemic, Charlotte has had to be extra creative in thinking up activities and creative play for the boys. She makes sure the boys have time outside, come rain or shine, and is never short of a craft idea. If there is a spare cardboard box lying around, that box will be turned into a rocket/sleigh/car/bear house! She has also introduced the boys to cooking and helped get them started with potty training.

Charlotte is a great communicator and extremely respectful and attentive to the needs and routines of our family. She's very tidy, conscientious and proactive, whether that be asking me about ways she can support around the house or suggesting new ideas for play with the boys.

Charlotte has never missed a day of work and I trust her implicitly. I cannot articulate how valuable it has been to have that trust and confidence in the person taking care of the most important people in your life!

I could not have asked for anything more from Charlotte, and she will be missed greatly by all of us.

• Overall
• Setting
• Cleanliness
• Food
• Communication