I don’t particularly like leaving negative reviews for anything but I feel obliged to be brutally honest with regards to anything related to childcare.

I have never spoken to Courtney or met her face to face but we had messaged through the childcare website and through WhatsApp and agreed to meet for an informal interview today at a set time. Yesterday I had proactively texted her to confirm that our meeting for today was still going ahead and she told me she would be here.

The scheduled time was 10:30. At 10:20 I received a WhatsApp message from Courtney explaining that she had overslept and asking to rearrange our meeting. Needless to say I was disappointed because I could’ve given that interview time to another person as there had been so much interest in the job.

I have not arranged to reschedule because reliability is something I value with regards to childcare.

• Overall
• Communication