I don’t recommend Sheena. We had very bad experiences with her. She agreed an online lesson and we paid. But she didn’t appear on the day and didn’t answer the call. We sat in front of the scene for half hours and tried calling her several times. We have to give up in the end. But she even didn’t think about apologise and didn’t pay any good attitude… She even didn’t call me back to say apologies.

For the following week, she didn’t let us know she planned to add another student for our 1:1 lesson until I chased for lesson details on the morning of the lesson day. She said we didn’t pay for long term. But we have paid 1:1 for the day already. She said she can refund the difference. But we asked 1:1 from the beginning. Then she said 1:2 is also good and because we didn’t pay for long term. I told her she needs to let parents know in advance!

She was playing tricks and more importantly, she didn’t pay any apologies to us for her missed lesson.

• Overall
• Communication