Christelle Stephan's Reviews

Like a second mum

I couldn’t ask for a better person to look after my son. Christelle has been nothing short of amazing with helping out in my new work situation. My little one loves the sound of her voice when she is on the phone and knows when he is about to spend time there as he smiles constantly while we wait for the door to open. She has taken him on day trips, catered to his needs effortlessly and bonded with him so quickly I wouldn’t want my son with anyone else.
She keeps me fully updated with naps, nappy changes and food intake as well as his progress socially. She also has a great system with all the parents of the children she cares for with sharing photos, as this was one of my main concerns for privacy reasons.
I couldn’t recommend Christelle enough and talk about her constantly when at work as my son could not be in better hands with his second mum.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Umse about Christelle Stephan on 17/06/2021

Dissapointing

I left my son with Christelle 2 times and each time he stays with her for 90 minutes. First time he was ok but second time when I dropped him off he cried a bit. When I came to pick him up almost 90 minutes later he was screaming. She said he cried all that time and didn’t call me even though I asked her to call me if he doesn’t calm down. I left my phone on but she never called. Now 6 month later ny son will not stay with anyone since his experience with Christelle.

• Overall

by Parent about Christelle Stephan on 18/03/2018

Response by Christelle Stephan on 21/03/2018:

It's a shame that you feel this way and only just commenting 6 months later, knowing that your son came to me on a temporary basis. He attended in order to help you out while you took your older son to toddler tots, hence the 90minutes attendance. I have been a childminder for over 11 years and not once has there been any concerns with regards to how I manage the children in my care. Any toddler of 21months who has never been away from his mother will take longer to settle down than the other children. The second time in which you are referring to, he had just fallen asleep in your car and of course upset that he was woken up in order to come in my care. Yes, by the time you came back to collect him, he had started crying again because he was tired, however he did not cry throughout his 90minutes stay and was quite happy observing the other children playing. From my experience, since he was not in distress nor was he in any harms way I had no reason to call you. Thank you for your review, it is good to always read both positive and negative feedback from parents as it helps to improve my practice.
Kind Regards
Christelle

5 stars

The contents of this review are no longer available as the reviewer's account has been deleted.

• Overall

by Parent about Christelle Stephan on 23/04/2010