Celina withdrew her offer of services 6 days prior to me returning to work as my daughter did not settle with her. Celina said the reasons my daughter didn't settle with her were my fault and if Id have taken steps to prevent this, things would have been different. Celina refused to return our deposit to us, and only paid it back when I threatened legal action. During initial conversations about the deposit, she blocked me on WhatsApp and the childcare app. Meaning to discuss the deposit with her I had to resort to sending a signed for letter, which she eventually replied to. Celina has lots of policies and paperwork in place, but doesn't adhere to them, and also doesn't know what's in them. She quoted part of the contract to me which isn't what the contract itself says. I would not recommend her at all. To blame the parent, who is a first time parent, rather than accept any responsibility as a professional childminder who would have come across upset parents and children previously in their career is terrible. She made no effort to fix the situation just withdrew her offer of care and took on someone new.

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