Rachel has been looking after my three children (2, 5 and 7yrs) for the past few months and they are absolutely besotted with her. To be honest, so am I - she has been continuously fabulous and has been a consistently positive experience, both in terms of how well she cares for the children, the amount of thought and effort she's invested in setting up her home to look after them, and how understanding and flexible she's been with my often haphazard working patterns.

I'm not going to pretend that when I was last looking for childcare that I had many options or choice (thanks, Covid!) but I can honestly say that if I'd had the time and a range of options to choose from, I don't think I could have done better finding someone to trust the well-being of my children to. Rachel is reliable, and completely respects my parenting preferences in how the kids are managed with regards to being disciplined if needed. Her home is tidy and well laid out, and I have no concerns that my children are anything but safe and cared for when they are with her.

A sign of how much the kids love her is that they frequently request to go see her on my days off!

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• Communication