If I could leave no stars I would
Unprofessional and rude. Threatened me with the police because I questioned how my child was being looked after. Katherine lacks knowledge and empathy. She allows her children to run amok and puts them before the children who are paying for a space in her setting. When I served notice of leaving she made my life hell and I was forced to take my child out sooner. She initially refused to give me my deposit and food money back, it took a while month for her to give it back. She is still refusing to give me back my money for the day she sent my child home because she wanted to take her children (not customers) somewhere I didn't feel safe for my child.
-
Overall
-
Setting
-
Cleanliness
-
Food
-
Communication
Response from Kat
Responded
As always there are two sides to every story so I would just like to say that any issues arisen where never brought to my attention. Your little girl has thoroughly enjoyed her time here in my setting. I have gone over and above with what I have provided to her. I have given her experiences outside and inside the setting. We have shared some wonderful memories together and I have watched your daughter grow in the last 9 months very confidently and wonderfully through the activities I have provided to her. I have always been kind, helpful and professional towards you and your child. I have given the complete consistent care I have always provided and I have always been available for direct communication to discuss anything with you. I am 100% fit and qualified in all aspects of childcare and have been approved by Ofsted to have children in my setting. I cannot accept false accusations against me.
