Sinead was fab with my boys. Then on the day she was due to sit she asked to cancel as had a family emergency, which of course I understood. She told me she could do the following evening (as I’m a self employed single mum, so I moved my client) then she proceeded to not respond to me at all. I’ve now lost income and business reputation. Simply communicating with me would have left me less annoyed.

• Overall
• Setting
• Cleanliness
• Food
• Communication