Paulina's Reviews

Bad experience

Hi everyone I just want to worn you. I was writing to this lady for a month, she promised me place. We book visit to have a look around and day before that she told me that someone else was there before me and took my place. Now I need to start looking again from begging. Absolutely unbelievable..!!!

• Overall
• Communication

by Paulina about Kideos Childcare on 17/01/2023

Response by Kideos Childcare on 18/01/2023:

Paulina…

Unfortunately we cannot leave open a space based on promises of you getting a job! Also you did not know what sessions you required until you secured said job! this wouldn’t benefit Kideos or you, this is because we only had certain availability on sessions and by the time you gained employment our availability may or may not have been suitable for you. Here at Kideos we work on a first come first serve basis whereby whoever leaves a deposit and signs the contract fills the place. You did arrange a viewing however as explained we did have viewings before you! We did also explain that we also have a waiting list that you were able to join and when you found out what sessions you needed we could find a solution for you.

You first contacted kideos on the 06.01.23 with enquiries which were answered all the way up to the 17.01.23 which by that time several viewings had taken place and unfortunately the available space was taken straight away with a signed contract and full deposit. I informed you of this and invited you again to join our waiting list.

Your exact response was as follows…

That's so unfair. It's unbelievable. She was first so she took place? If I was first to visit you then you would give place to me?? Unbelievable you are. I don't want your waiting list !! Goodbye!!!!

Unfortunately the only paddying we tolerate is from our lovely children at Kideos that we are trained professionally to deal with and not Adults that do not get their own way. Sorry!!!

You state you wrote to me for a month in your glowing review however I count 11 days from 06.01.23 the last being 17.01.23…. Mistakes happen I suppose but never mind it’s ok.

You rated kideos on the following!

Setting ⭐️
Cleanliness ⭐️
Food ⭐️
Communication ⭐️

Apart from Communication I find it really difficult to understand why you would go out of your way to try and deface my business just because I did not play to your tune! You have never stepped foot near kideos in order to rate me on these topics. Communication was excellent until you were told the place had gone!

I’m not sure what is going on in your life but clearly we got some end of that stick but just so you know we forgive you as our setting will continue to flourish as it has done for years.

Our door is alway open to you Paulina if you ever need any advice regarding anything that may be troubling you. We will try and help.

Much Appreciated