We brought our son to Frances at 8 months, and it's been the best possible setting for him. Frances built a great rapport with him from the start, and is very attentive to the settling-in phase. He has never cried at a drop-off or pickup - indeed, he is always smiling!

We love that he gets exposure to playing with other young children, and her setting has varied, safe spaces for them to play and explore. She must have every toy/baby item under the sun, which is great because he can get the stimulation suited to his ever-changing abilities without us having to buy new stuff all the time. They do arts and crafts, singing and music, sensory play, and plenty of outdoor play. He's also very comfortable with all kinds of pets, as a result of being exposed to her very well behaved cats. She creates a harmonious environment for them to play and interact, making a safe and supportive environment for developing social skills.

The food she provides is healthy and age-appropriate, and she manages to provide varied fresh food while avoiding allergens and sugar. I know she maintains good hygiene standards, because he has not gotten a cold since starting with her.

Frances's communication has always been straightforward and prompt, and we appreciate that she keep such high standards for her business. The daily updates provide all the essential information, and she provided extra updates when he was settling in so we could be confident his first days and weeks were going well. She has been able to be flexible with the occasional early start or late pickup, as well as extra days.

Thanks so much, Frances!

• Overall
• Setting
• Cleanliness
• Food
• Communication