Our second son has been with Frances since he was around 18 months and he turns 3 today! I can't recommend her highly enough. We couldn't ask for more. It has been such a wonderful contrast from our experiences of childcare with our first child. We love it so much that we have delayed nursery to keep M with Frances for a bit longer.

M settled into the setting really quickly. We have never had tears or any reluctance going. M is always bouncing with enthusiasm and runs through the gate when he gets close. At times he has even been disappointed to be collected!! He clearly feels cared for and able to fully express himself when he is with Frances. He is such a happy, confident little boy and he spends the majority of his week with Frances so all credit to her.

As parents, we have been super grateful for Frances' amazing organisation and clear communication. We love the daily diary and hearing about his day in detail. We feel so reassured that he eats well and healthily, he sleeps well yet comes home nicely tired, he is always safe, and even comes home clean and tidy (not sure how she manages that miracle). He talks about his lovely friends so fondly and clearly learns so much through all the varied fun they have.

Frances has been particularly wonderful and professional through Covid. She has clear policies in place to keep her family safe, her business running and, of course, the children in her care and their families safe. We feel so grateful to have the chance to use a smaller setting with lower risk, not least because we know that Frances is 100% on the hygiene and very careful that parents do their own checks before sending kids in.

I wish we could have given our first son the same start that we've had for M with Frances.

• Overall
• Setting
• Cleanliness
• Food
• Communication