We moved our daughter from our previous childminder as we were looking for one a little closer. I am gutted we ever made the move, as it has been a disaster from day one.

We were given the complete run around, from cancelled days, last minute holidays, one day we were asked to do something/bring something the next day we weren’t aloud. We received a message about how our daughter had, wet herself and the childminder was so fixated about her rug, which she was convinced was ruined and messaged us three separate times about how she was going to need to bin it. There was no understanding, or helpfulness around why my daughter had wet herself in the first place (which is very unusual). Even more strangely, she had responded that she would be unable to take our daughter to the toilet because of coronavirus. They’re only some examples. It was just completely bizarre behaviour and very unexpecting from a ‘professional’ childminder.

Not only was my daughter terrified to enter her home in the morning, but myself, partner and mum all felt very uncomfortable with her behaviour and attitude.

We had, had enough after a handful of weeks and handed in our notice. After disputing her ‘policies’ she luckily terminated our contract early and we were refunded part of our money. (She withheld part of it for reasons such as holidays which she had already agreed not to charge us for and late payments, in which she believed the payment had not arrived for 3 days despite it being an instant transfer.)

There was no real desire or care to understand feedback, we were met with a combative response and a lot of deceit. Her concluding fabrications were quite remarkable.

As a parent, I would have expected a much more caring and supportive level of service which we have always experienced previously . Our experience with this childminder was stressful, disruptive and exceptionally disappointing for my daughter and ourselves.

I appreciate there are two sides to a story, we’re not perfect, and other people have had great experiences, but I am a little confused that we did not see the same side to her that is portrayed in the other reviews. Perhaps we were just exceptionally unlucky. Either way have thankfully returned our daughter to her previous childminder, who we have never had such issues with.