We were initially keen to use Maria as our childminder, however be aware in her contract she expects full pay not only for her and your annual leave, but also for her ‘occasional days off’. As this point in the contract was vague I asked if she could clarify, in her response she then said she no longer had availability as a child in her care needed an extra day. She had only just taken our son for an initial settling session.

• Overall
• Communication