Eileen has looked after my two children for over 2 years. She is always on time and is very reliable. She always goes the extra mile and will help out whenever she can. From the children's point of view they love her. She ensures that she helps them to engage in learning activities as well as having lots of fun. She adapts what she does with them depending on what we feel they need. She also manages to keep their room tidy and their clothes watched-couldn't ask for me. We are moving away which is why we don't need her any more. She is going to be much missed by everyone.

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• Communication