This childminder said they don't care about money but only care about good childcare but every time when it comes to any subjects related to money they show aggression in person. I have listed all the money data clearly below to ensure no more babies and parents will suffer from their poor care and aggression on money.

The first time we met, She showed us her Ofsted certificate saying she registered with Ofsted from 2012, but the year shown on the certificate is 2016. We questioned her and she explained that they moved house that's why it has a different year on the certificate. She also showed us her Ofsted report. Later I found out from Ofsted that they actually only registered on 22/12/2016 and have not been inspected due to they only registering from December 2016 and there's no inspection report yet, so where do they get the inspection report from?

The misleading registration time and the false Ofsted report persuaded us to sign a Pacey contract and pay her childcare fee plus one month deposit, in total £1218 on 31/03/2017! My baby started care with her on 03/04/2017, only needs 9 days’ care in April.

She also told us that the Pacey contract costs her £30, and claimed the first contract was invalid due to the fact we crossed out her incorrect daily rate on the contract and then charged us another £30 to have it corrected on a new contract. In total we paid £60 for the Pacey contract. We found out from Pacey and other childminders later, each Pacey contract document pack only costs £8, and other childminders don't charge the Pacey contract fee at all.

After she made my baby have scratches, bruises and vomiting, and Ofsted having provided us with evidence that she lied to us, we gave her 4 weeks notice period as stated by the contract on 11/04/2017. However, she and her husband, especially her husband communicated aggressively and refused the original 4 weeks notice period which should have ended on 9/05/2017 because we had told her about our 11 weekdays' April holiday when I first contacted her at the end of March and they agreed to not charge for the holiday period so that I agreed to try them out when I first called them. I was forced to extend my notice period to another month until 26/05/2017 even though their contract does not specify the notice period days have to be paid days, and next day need to give them a signed agreement when my baby is still under their care. We don't want our baby to have any further injuries/risks under their care so we gave them a signed agreement next day on 12/04/2017. After our holiday, my baby returned to their care, but on 04/05/2017 my baby started to have diarrhoea before he had his 1 year immunisation injections, and I questioned her and she claimed that is the effect of immunisation even though the nurse confirmed the the immunisation will not cause diarrhoea or vomit. My baby later vomited in the evening too. I also found out she fed my baby raw vegetables and did not use the clean bottles (we use baby bottle steam steriliser to sterilise our bottles) which we provided her with to feed my baby, but she thinks this is absolutely fine as she said the other two children are fine and she has used boiling water to sterilise a used bottle and she never had a problem by doing so. I feel so shocked as the lactose in the milk can encourage growth of bacteria which can not be removed by boiling water.
I had to terminate her care services for my baby with an immediate effect as I cannot compromise food hygiene and safety and clean bottles for my baby. At the end she refunded us £42 as per the extended notice period they forced us to sign. In total, my baby only stay under her care for 12 days due to the poor care she provided, at a daily rate is £42, but they kept the deposit so they got £1176.

As a conclusion and impression based on all the evidence we had, they requested us actual childcare fee+ one month deposit upfront before care starts, and provided poor childcare to our baby and made our baby suffer and made us have no choice but to terminate the care with an immediate effect so that she got much more money at as an end result!!!

God bless, hope no more babies and parents will suffer what we had experienced!

• Overall
• Setting
• Cleanliness
• Food
• Communication