We used Jen as the child-minder for our two children for eight years.

When the kids started they were aged 1 and 4 and they were immediately made to feel welcome. In fact they have always been made to feel like part of the family, and now count Jen's own children amongst their friends (a quick word here for Jen's children, who are really fantastic with other kids of all ages and are friendly, polite and generally good influences). They were always talking about the fun things they have been up to, and are often bringing little gifts and pictures home that they had made.

Both of the kids started as full time attendees, and Jen took them to school every day and picked them up. Jen provides snacks and drinks as required, and cover on school inset days.

Jen uses the Babys Days software, which means we could quickly review any admin and easily track the kids’ progress, including photographs that Jen regularly uploaded.

The children always had plenty of activities, often outdoors, and regularly attended meetings and groups with other child-minders and their wards. As a result they grew a large circle of new friends. Their progress socially was really noticeable since Jen had been looking after them.

Jen has a no nonsense and trustworthy character that promotes good behaviour. The kids certainly seemed to behave themselves and any discipline was always been appropriate and measured. As well as respecting her rules, the kids were very comfortable in her company and happy to be comforted by her if they were upset or hurt.

One of the most apparent things about Jen's character is how much she enjoys her job and really enjoys the company of the children. She never talks down to them, is calm and patient in dealing with them, and involves them in all aspects of her work, as well as providing a safe, hygienic and stimulating environment. She was always willing to discuss any concerns we had and was honest and flexible in her approach when requested.

Even though our kids have graduated to high school and are no longer cared for by Jen, our daughter still talks about her often, and likes to visit occasionally for cookies and to catch up.

We have no doubt that the quality and consistency of Jen’s care has been instrumental in our children developing into friendly, inquisitive, polite and adventurous kids, and we have no hesitation in recommending her to others.

• Overall
• Setting
• Cleanliness
• Food
• Communication