Our little owl has been with Ashley since she started and he has loved being with her from day 1. She has such an intuitive way with all of her owls and seems to know exactly how to put them at ease and make them laugh regardless of what mood they arrive in! Rafi always comes home full of delicious home cooked food, fresh from a long run out in the countryside and full of tales about the new activities he has done. He has made some lovely friends and Ashley makes him feel so safe and loved that he is really coming out of his shell with them all. I am constantly amazed at how phenomenally organised and thoughtful she is, never forgetting a birthday, special occasion or detail in Rafi's record book. 100% awesome!

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• Communication