Unprofessional
I raised a genuine concern about my 8 month old daughter sleeping in a car seat. Kelly took this personally. I was very disappointed with how unprofessional she was in dealing with my concern. While I was trying to come to an understanding, she mentioned that she is busy atm.
It made me feel that if she doesn't have time to address my concerns as a parent and paying customer then it's best to go elsewhere.
Response from Kelly Wo
Responded
This is very unfair as you texted me 4 times and I replied promptly to all your messages. I said on the 4th text I hope I have answered all your questions as I’m a bit busy atm as I’m caring for my father who has recently been diagnosed with vascular dementia.
I have always answered any questions you have raised very promptly and I treat all the parents the same and fairly
Remember this was also my day off but I always get back to parents when they text on my days off and the weekends as I have done and will continue to do so. Everyone is treated the same.
