I have been extremely happy with the care Mia has received, and the great progress she has made whilst in Filsane’s care. Filsane's home is always welcoming, clean and well organised and Mia has great fun playing with all the toys available and with the other children in her care. Beyond all this though, it is Filsane’s warm and friendly but no nonsense approach which sets her apart from other childminders we have experienced.

She provides a wide, fun range of activities including plenty of outdoor exercise. I know Mia has recently enjoyed sand and water play, drawing and sticking, reading and puzzles as well as outings to the park, trips to feed the ducks and walks in the woods.

Filsane is a great communicator and has no trouble in gaining Filsane’s confidence and therefore encouraging good behaviour and kindness and compassion to others, both skills which are important to us at home. When Mia steps outside his boundaries she responds with firm but kind discipline explaining what we would like to see in terms which she understands. When she is hurt or feeling under the weather I know that she feels happy to be comforted by her and I am confident that she can administer either first aid or medication following all the correct procedures and completing the necessary records to ensure his health and safety.

Filsane completes a diary detailing what Mia has done each day. From this I have a complete picture of his whole day including what he has eaten, how long she has slept and all his activities. This helps me to feel involved with her care and that I can talk to her about her day.

All in all I am thoroughly happy with the level of care Mia receives and I’m certain that being in such a positive and happy environment is helping her develop into a confident and self assured little boy.

I would absolutely recommend Filsane as a great and reliable childminder.

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• Communication