Gael

My Summary

My Experience

WORK HISTORY

Tenancy Management Officer
Outward Housing | October 2022 – Current

? Block management – I manage multiple blocks where I am responsible for the up keep and maintenance of the schemes. This includes checking fire doors, ensuring all vents are clear, lifts are working correctly, and cleaning is up to god standard. I manage a budget for improvements of the schemes.
? Provide a responsive and proactive tenancy management service including requests relating to the tenancy.
? Lead on continuous improvement and reporting back to Managing Senior Housing Officer.
? In liaison with external agencies and internal teams, support vulnerable residents to maintain their tenancies.
? In line with the Outward’s policies and procedures, be responsible for processing voids properties for letting, liaising with Maintenance Surveyors to carry out void / property inspections and works.
? Respond sensitively and appropriately to telephone enquiries. Ensure that complaints are dealt with positively and within an agreed timeframe.
? Prepare reports, letters, and statistical information.
? Refer matters of pastoral concern to moderators and tenant’s family members when appropriate.

Housing Options Advisor
Salford Council - Housing Options Point | October 2021 – September 2022

? Contribute to an effective homelessness prevention service, sympathetic to customers’ needs and reflective of government changes.
? Assist in the development of homelessness procedures and service improvements
? Investigate claims of homelessness and reach decisions in accordance with prevailing regulations and Codes of Guidance.
? Provide tenancy and homeless advice to customers.
? Use a variety of measures to prevent homeless occurring.
? Receive and respond to homelessness enquiries/complaints from customers, councilors, other departments and external organisations.
? Provide reports on homelessness issues as required by the Housing Options and Advice Team Leader, including statistical information.
? Undertake housing/support need assessments for all homeless/potentially homeless clients.
? Ensure accurate records are kept so that the Council can monitor the nature and extent of homelessness in the district.
? Work closely and negotiate with temporary accommodation providers, engage with voluntary and statutory agencies whilst promoting joint working initiatives in the Private Rented Sector
? Represent the Council, when necessary, at relevant meetings.
? Deal with sensitive information with utmost confidentiality
? Undertake such duties of a comparable nature and level of responsibility as may be required from time to time by the Assistant Director.
? Participate in the homelessness out of hours call out rota as required, responding to and acting upon requests for assistance from homeless or potentially homeless persons
? Demonstrate an acceptance of and commitment to the Council’s Equalities and Diversity Policy

Accounts Assistant (Credit Control)
Destiny’s Foods | August 2021 – October 2021

? Purchase ledger/sales ledger
? Petty cash handling
? Taking payments over the phone, confidentially
? Sending out invoices
? Conducting credit control

Accounts Assistant
Philips Trust Corporation Ltd | November 2019 – August 2021

? Dealing with client accounts and investments
? Purchase ledger/sales ledger
? Petty cash handling
? Taking payments over the phone, confidentially
? Sending out invoices
? Conducting credit control
? Working with software’s such as SAGE, WEMs and CCH
? Liaising with clients over the phone
? Registering clients trust for tax returns
? Upholding policies and procedures whilst dealing with client funds
? Working closely with surveyors and conveyancers when selling client properties within trust.
? Training on drafting TR1s and DOAs

Part-time Lettings Assistant | Manchester
Progressive School Lettings | August 2019 – November 2019
? Sit at the receptionist desk and greet and sign clients in
? Adhering to company health and safety policies
? Advising clients about the letting process
? Conducting viewings on the site
? Liaising with customers
? Dealing with general enquiries from current and future clients
? Managing the facility during its use


Bartender | Manchester
Walkabout Bar (Printworks) | October 2018 – August 2019

? Prepare drinks, both alcoholic and non-alcoholic, for bar and restaurants patrons
? Interact with customers/ new potential regular customers.
? Take orders and serve these orders to a professional standard
? Assess customers’ needs and preferences and make recommendations
? Mix ingredients to prepare cocktails
? Plan and present bar menu
? Check customers’ identification and confirm it meets legal drinking age
? Restock and replenish bar inventory and supplies
? Remaining customer-focused always and nurture an excellent guest experience
? Comply with all food and beverage regulations

Bartender | Manchester
Yates Bar (Printworks) | November 2017 – July 2018
? Improved memory
o Remembering customers
o Remembering orders
o Remembering cocktails
? Keeping a professional demeanour always
? Improved judge of character
? Improved communicator
? Cleanliness - knowledge of important health and safety regulations
? Cash handling

Nanny | London
Self Employed | April 2016 – September 2016

? I worked with a mother and her three year old daughter. The majority of the work was done over the holidays and was from morning, the time she got up to go to school and or other activities, to night, the time she went to bed. I took sole charge of her every day while her mother worked. This included bathing her, taking her and picking her up from school, taking her to all of her extracurricular activities, cooking for her, feeding her and putting her to bed and whilst the child was at her activities I did all the housework. I also aided in helping the girl develop her English as well as learn to read and write. The young girl and I along with the mother and I developed a very close knitted relationship and she trusted me with everything. The only reason for leaving is due to the commencing of my university studies. The family now works with my younger sister as they were happy with my work and wanted to find someone who they could trust as much as me. Although that us the case the mother of the child still relies on me for some jobs for her such as travelling with the child. The mother works abroad a lot so during the holidays I will be expected to sort travel with the child to the proposed countries.

? For example at the end of May 2017 the child and I travelled together to Los Angeles to meet her mother for a trip. Her mother still worked while we were there so I was expected to organise activities, feed her and get her ready every day. In 2016 during the Christmas holiday we went to New York and Colorado together and the March of 2016 we went to Austria. So as you can see I was and still am very trusted by the family. I'm still in contact with the family so if any references are needed I can provide them.

My Qualifications

5 GCSE A*-C

? Maths - B
? English Language - A
? English literature - A
? Science - B
? Religious Studies - C
? ICT - C
? French - A*
? Sociology - C
? History - B

A - level
Business - D*D*D*
History - C

Plannign with Real estate - Bachelors Degree

My Availability

Evenings and Weekends

My Fees

• Babysitting from £15.00 per hour
• Nannying from £13.00 per hour (gross)

I charge at least £15 a an hour but we can negotiate to fit the family.b