Anna's Reviews

Service was not good

My experience wasn’t at all good. She was always in a rush for me to pick up my son and she kept complaining how tired she was. It was like she wasn’t doing the job because she enjoyed it. She also threatened to take me to court and threatened me about the money. And threatened that she would cancel the contract if I did not pick my son up there and then.
Awful.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Anna about monique on 09/07/2021

Response by monique on 10/07/2021:

Good morning Anna
I am very sorry about how you feel your family were treated. I really loved and cared for your son and was sad to see him go
To be completely honest I am very surprised to see this review since your last message to me before Dec 2020 was asking me if you paid overdue fees from Oct, no, and Dec I would take your son back.
To be clear I cannot work without being paid as hopefully you understand a full time space costs me alot .
I feel I did my best to be flexible with you often working late in the evenings without any discussion from you.
I helped you find childcare for you daughter when the aftrrschool club gave you immediate notice for lateness as I tried to only help you with going back to work.
I tried to support you but unfortunately I was often unable to make my daughters club or my evening classes due to your lateness.
I didnt purse the non payment of fees as I didn't feel you'd be able to pay them and keep up with current childcare prices.
I hope everything has worked out for you and wish you and your family all the best
Kind regards
Monique