Charlotte has looked after our two girls for 6 years, mainly for pre and post school childcare but she also looked after our youngest daughter full time in the year before she started reception. My daughters have loved being cared for by Charlotte. My youngest daughter says that she loves Charlotte because she is always kind and helps with arts and crafts. The oldest one says that she cooks lovely food and is great fun. As parents we have always felt 100% confident in Charlotte's care.

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• Communication