Sue's Reviews
Parent
Below are the reviews that Sue has written.
Val is seriously a godsend. I had to go back to work 3 months after having our beautiful son as I work for a startup. My husband had a full-time job as well so we were in need of good help. We had initially hired a day nanny from an agency who we found out was lying about our newborn's whereabouts and we had to let her go and find a new nanny at last minute's notice. Needless to say, I was incredibly stressed trying to find a good nanny we could actually trust and who'd be loving and kind yet responsible and disciplined with our son. I interviewed a lot of nannies, and had a couple of night nannies from agencies prior to the day nanny mentioned above, and Val is the best one by a long mile. Still, I was worried because I've never used childcare.co.uk before and you just never know! But Val put all my worries at ease.
From day one, she was so genuinely loving and kind to our 3 month old. She is passionate about newborns and has done research on how much milk and sleep he needs, how to get him to nap enough throughout the day and to make sure he's getting the tummy time and outdoor exposure he needs to learn and grow. She sings to him and is constantly "on" with him. He absolutely adores her, and gives her a wide toothless grin whenever she arrives in the mornings. She also is consistently punctual, reliable and always take the initiative to get things done around the house, even without explicit instructions. She'd fold clothes, do laundry, do the dishes and keep herself busy whenever our son is napping. She even reads about newborns when she's resting - truly someone who loves her job. Our son is six months old now and has really thrived under val's care.
The job was only meant for three months long as my mother would be able to care for our son after that, and then we'd be moving to NY in a couple of months. However, because we love Val so much, we are offering her to still do part-time work after the three months is up until she finds another job (but before we move to NY). We are so sad to lose her and wish she'd come to NY with us. Any family would be so lucky to have her and we hope that we can find someone as great as her after our move.
All the best Val and hopefully one day if we move back to London and have another baby, we can get your help again. Thank you for everything!
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Communication
I had confirmed everything (rates, dates and location) with Maisy two months before we visited London. She seemed nice during the call and I hadn't looked for anyone else given our arrangement.
1.5 weeks before our visit, I reached out again just to triple check that she will be there as we'd agreed upon. She didn't respond. Two days later, I politely texted again. This time she responded saying that she had moved houses and can't honor our arrangement anymore since our location is now too far from her new place. I can understand that these things happen, but I would have expected Maisy to have the courtesy and professionalism to let me know when she moved, instead of waiting till I had to follow up myself (twice) to find out. Still, I decided not to write a review as I wanted to let bygones be bygones, and Maisy said she will send me another contact to reach out to in case that contact is available. However, she texted three days later (days away from our arranged dates) with the contact but also saying "there's not much I can do, since it's been a long time we'd spoke", which showed a complete lack of accountability, especially since the details of our arrangement hadn't changed and I'm the one who had to find out by following up twice myself so close to the dates. When I called her out on that, she responded that "I have a personal life" and "a lot more to focus on". Everyone has personal lives and I don't expect anyone to forsake theirs for me in any way but that doesn't mean one can be this irresponsible and rude in their professional one. Those texts showed a lack of accountability and professionalism, and that's why I decided to write this review so that other parents don't have to go through my experience with Maisy.
I hope Maisy learns to be more professional and proactive going forward. I'm sure she's a good babysitter in certain situations (as stated in the other reviews) but definitely not someone reliable or responsible in this case.
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