James's Reviews
Parent
Below are the reviews that James has written.
Kayleigh was a knowledgeable and engaging tutor, and when she attended, her teaching was excellent. However, her reliability was inconsistent, making it difficult to establish a regular tutoring schedule for our son.
Between November and February, six out of nine scheduled sessions did not go ahead, often due to last-minute reports of illness. Rather than cancelling outright, Kayleigh left the decision to us, citing a sickness bug in her class, post-flight sickness, a contagious chest infection, and a norovirus outbreak at schools she worked in. On multiple occasions, she first checked in with us to confirm we were available for the session, only to later report an illness and ask if we still wanted to proceed. This put the burden of cancellation on us rather than taking responsibility herself.
On one occasion, she forgot a session entirely, and we had to contact her to check if she was coming. In addition to the cancellations, there were also several instances where session times were changed at short notice.
After a few initial lessons, we paid upfront for a block of 10 sessions, but only one of these ever took place. When we initially requested a refund for the second prepaid session that was missed, we faced delays and had to follow up several times before it was received. Ultimately, we decided to end the arrangement and sought a refund for the undelivered tutoring sessions. We were able to reach a compromise settlement for a partial refund, which Kayleigh paid quickly.
If you are looking for a good tutor but can be flexible, Kayleigh may work for you. However, if consistency is a priority, I strongly recommend paying per session rather than booking and paying in advance.
Overall
Alba was an excellent maths tutor for our son, Ben, over the 18 months she worked with him at our home. She was always punctual and reliable, and her teaching style was both engaging and effective.
When she started tutoring Ben in Year 4, he lacked confidence in maths and often found it challenging. However, through her patient and encouraging approach, he not only improved significantly but also developed a genuine enjoyment for the subject. By the time she went on maternity leave in Year 6, maths had become one of his strongest subjects.
Alba had a wonderful way of making lessons both structured and enjoyable, using different techniques that really helped concepts ‘click’ for Ben - many of which he still remembers and applies today. She was also incredibly patient when he struggled to focus, gently keeping him on track without making him feel pressured.
We are so grateful for the positive impact she had on Ben’s learning and would highly recommend her to any parent looking for a dedicated and talented tutor.
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