Nya Shelley's Reviews

She did amazing job

She took my son in mid Dec just before pandemic as nursery let us down completely. David turned out to be autistic and she took care of him as one of her own. I have amazing experience with her. She's been very kind, understanding and very helpful and my child was very happy with her. I couldn't thank her enough for all her help during that difficult time we had and helping me getting a place in school even if she didn't needed to.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Karolina on 25/09/2023

Terrible

My kids cried everyday while we were with her.
To think she is currently harassing me even after paying her for her services.
I have been charged 3times for one service who is really ridiculous and Even charged for T shirts which was never given.
Please stop the harassment,I am not owing you.

• Overall

by Fa3 on 18/01/2023

Response by Nya Shelley on 18/01/2023:

As a professional I would like respond to this review and say it I know it has been written out malace.

The review is completely fabricated based on extenuating circumstances. I hold physical proof of the children enjoying themselves at our setting has been sent to the all parent on multiple occasions.

All parents are sent reminders if their invoice is not paid in full and only when this happens. Late fees are attached if parents have outstanding amounts on their bills which are sent from our accoutant and only for this reason anyone ever be getting reminder emails. This is because they are automated and updated everyday a bill still has an outstanding amount on it.

Unfortunately this is not harassment but a way we have to keep track of outstanding amounts. Once bills are fully cleared these reminders stop, this has been explained.

This review has no reflection on us as a setting.

We are very good at ensuring our children are happy and their needs are meet at the setting and this is something we are regularly praised for.

Please look at other reviews and you before making any judgment based on this review.

It will be the only way you can get a true reflection and understand that we must be doing things right.

As childcare providers we are open to this type of review by showing our setting in a true light we hope you any future parent will be able to make an informed decision on us as a setting.

It’s sad for us but especially the children when they leave as we build bonds with the children and truly care about them.

Our children are well educated here and well looked after. We support a lot of children with additional needs and parents wait months for spaces.

Please feel free to ask me anything about our childcare and the services we provide.

Finally, I wish this parent like any other parent all the best.

Amazing

My son settled from day one. The setting is very family oriented. Shelly will go out of her way to satisfy her clients. I am satisfied with the service provided.
My son actually want us to give shelly a 10star,that just shows how comfortable he is. There is zero tolerance of being unkind.

• Overall

by RITI on 24/06/2022

Response by Nya Shelley on 27/06/2022:

Thank you very much for your lovely review. It’s a pleasure having him.

My children's 2nd home it is

shelly is awesome she look afters my children so well always professional friendly manner always willing to help me in any best way possible.. I am so proud of the work she is doing and the way she is with my children....My both kids love it there..

Keep up the good work.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by summera on 22/06/2022

Highly recommended and Trusted

Shelly has been incredibly awesome in the way she takes care of my daughter. The activities are super educational and very engaging. All I can say is thank you to Shelly and her amazing family. My daughter settled in quickly at Shelly's place considering the change in environment as we just recently moved in to the UK. I feel very comfortable knowing my little girl is in a safe hand.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Funmilay on 09/06/2022

Response by Nya Shelley on 09/06/2022:

Thank you so much for your review it is very much appreciated and we love having her.

EXCELLENT

I have known Shelley for almost 5 years, in these 5 years she has looked after all my 3 children.
My children enjoyed going there,they had so much fun and enjoyed the food and the out door activities.

Shelley and her family are extremely kind and helpful.They have more than once gone out of their way to help me out.

Recently I approached her for the pick up and drop off service. Her and her family picked my children up from home to school everyday for 8 weeks free of charge whilst I recovered from my c section.

I Can not thank them enough.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Pamela R on 07/06/2021

Excellent Communication and Family Friendly enviro

Shelley has excellent Communication and the setting is extremely helpful and friendly.

My daughter seemed very settled.

Very family friendly setting that makes you feel like your going home from home.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Elciani on 24/05/2021

very unprofessional

This woman has let me down twice. She says she can watch my child then just stops all communication, I even changed the time my daughter gets out of school so she could pick her up. very disappointing, not even a text to say she can't do the job. Definitely don't waste your time.

• Overall

by Savannah on 18/05/2021

Response by Nya Shelley on 18/05/2021:

Hi Savannah

I haven’t received your registration details back and thought you chose not to use our service. Not wanting to be pushy or to allow you your choice I have not contacted as truly felt you’d decided not to use us.

We never do not simply reply and had we had your details back would have been in touch.

I apologise that you feel like this but I’ve never not replied to you and in fact believed you didn’t want to use us.

I waited all weekend to receive the information and received nothing so clearly there is a cross of wires. I sent the information to your partners phone so maybe he didn’t realise it was there but sent it when I said I would send it so clearly there has been a mix up your end as I’ve not received anything back.

Shelley

Outstanding Childcare Service

I have been with this childcare provider since my son was 6 months and I cannot fault them on any level. I have recommended friends to them and they also have loved the family.

Nya-Shelley aka Shelley is excellent at communicating, often answering my messages either late at night or early in the morning. If there is a problem they don’t have the answer to they will seek help information to try and support me and other parents.

They have a Watsapp parent group to enable us as parents to communicate and support each other alongside any additional support Shelley and her family give.

They never close without good reason ans during the pandemic stayed open throughout, often working extremely long hours just to support the nhs and key-workers. They didn’t even take all their holiday and even cancelled one to support us as parents returning to work after the first lockdown when they truly needed a break. Nothing seems to much and they go above and beyond to support myself and other families at the setting.

They have helped me in more ways that you can imagine, when I was going through a hard time Shelley arranged with her accountant for me to spread my payment so that me and my son would not go without when really she could have just took my money and left me with nothing. She allowed me to get back on my feet after my partner walked out and left me. This services is about anything but money! Never ever have I once felt this service is only about the money and trying to get money for closures. The holiday they take are balanced and fair and they never just close for the sake of it.

Shelley is definitely a worrier as it’s as if she cannot put herself before the families she works for. They mean that much to her and her family and they treat us as a part of their extended family. When my cooker broke and I didn’t know how on earth I was going to replace it to my surprise Shelley and her family sent a brand new one to my house out of the blue. I still cannot thank them enough because I wasn’t entitled to help from anywhere due to the hours I work.

I know that during the pandemic they got all families together to support a family who tragically lost their dad due to Covid.

This is not your average childminding service, this is a childcare service that cares, loves and supports any family that joins them to the best of their ability. The children there are educated to an excellent standard. My child will be moving onto school in September after I didn’t send him due to seeing how much he had developed with Shelley and family that I decided to leave him until his reception year and I wasn’t the only parent that did this.

My child can speak two languages fluently and the things Shelley and her family have taught him are unreal. He can tell me shapes and how many sides, read, write his name, knows the months of the year, days of the week and so much more.

They take the children out and about, bake with them, do amazing arts and crafts, they regularly work on new topics. My friend saw my son out with the childminder and she rang me in the evening to to say she’d seen him but didn’t approach him whilst he was with Shelley and family. She was shocked that the staff don’t just sit down and have a chat when they are out but they actually play with the children to the point that children that aren’t part of the their group apparently seemed to want to join in.

If your depending on a service that is home from home and you want your child to feel like they are apart of a family then this is the childcare for you! I couldn’t recommend it enough. Your child will be well looked after and will probably end up like mine that often doesn’t want to leave in the evening.

When my son arrives there and he waves me good bye and is always happy to see the staff and his friends. He especially likes when it’s children’s birthdays as they always throw a tea party and my son has received some lovely gifts.

This is an outstanding service, the setting is always clean, tidy and well presented, the outdoor garden space is very large and my son loves nothing more to be in the garden with the family no matter what the weather they believe in old school fresh air and take things back to basics, you won’t see a child sat on a computer to keep them quiet here.

If you are depending on a service this is the one to choose as they are rarely late and will support you in the best way possible. They are in no way a difficult service to use but the complete opposite. If your looking for childcare I’d advise you to check this childminding service out for yourself as you won’t be disappointed!

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Sarah on 26/04/2021

Always helpful and understanding

I have 4 years old boy with autism and Shelley has been so helpful and supportive during our journey to get him a place in the specialist school.I can't thank her enough.My boy is struggling in any childcare due to his separation anxiety but Shelley was understanding and went above and beyond to find the right time for him to attend and make him happy.Her staff are all family members so you can trust them.They love children and do their best to provide quality care.Also the place is clean and well presented with so many choices for chidren to play.They also have lovely backyard/garden for children to play in the days when the weather is nice.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Alena on 26/04/2021

Reliable

Extremely reliable friendly loving childcare provider, Shelleys Shorties have great communication providing me with regular updates and giving me more than adequate notice of any holidays or closures when required. They are extremely flexible to suit my childcare needs, constantly going out of their way to help, going above & beyond your average childminder. They are not just about getting paid, I couldn’t recommend Shelley & the team more, as I know I can depend on them when it really counts!

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Rayofsun on 26/04/2021

Really supportive

As a lone parent, Nya and her team has helped in ways I cannot imagine. My daughter has been with them since she was 2. She has blossomed really well. Even when I have had emergencies at work and may have to work later than 5pm, she has supported me.

My daughter loves going there and looks forward to being picked up as soon as she is dressed.

This family run business goes over and beyond to support their parents. If I have a particular issue I am able to chat with her personally and she comes up with a solution that will benefit everyone.

I will recommend her to anyone!

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Julene on 26/04/2021

Excellent service

100% happy to be sending my son to Shelley shorties. I was particularly worried about my sons speech and a few other things. But since he has been going there his speech has really improved and he is now a chatter box.😊 He really gets excited when he has to go to Shelley shorties. They are a great family and when I need support they will do their very best to try and help. I am very pleased with the service Shelley shorties provide.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Ange on 26/04/2021

Highly recommend

I was struggling to find a small setting for my son with special needs. She took him and helped him a lot with speech, social skills and I can tell the difference between before Nya's setting and after. Thanks to her my son have a care that he needs until he won't go to school.
She's also caring and lovely person, sometimes sacrificing her own time if any child or parent need help.
I would definitely recommend her especially if a child can't settle at childcare or have special needs like mine.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Karolina on 26/04/2021

Unreliable

Unreliable.often closes and still wants to be paid.often late for pick ups.no adequate notice of closures.
Very difficult.would not advise for anyone depending on childcare for work

• Overall
• Setting
• Cleanliness
• Communication

by Emma on 25/04/2021

Amazing family

Thank you so much Shelley and family.You all have been a life saver looking after our son PJ. We are always at ease knowing that he is well cared for. Well fed and and kept clean.I'm always thoroughly informed of his progress throughout the day. We cant thank you enough. Thank you for continuing to care for him.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Ange on 16/08/2019

Response by Nya Shelley on 17/08/2019:

Thank you for you amazing review! We love looking after him and are glad that we can meet your families needs. He is a pleasure to look after and we are glad that you are happy with our services.

Amazing Childminder

Thank you Nya and her team for looking after my two girls. They always love to come to your place. Keep on doing the good work you are doing. You are lifesaver minder. God bless you and your family. Lola

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Lola on 13/04/2019

Response by Nya Shelley on 13/04/2019:

Thank you your review is lovely!

Friendly and Reliable

Shelley has looked after my eldest since she was 3. She speaks highly of Shelley and she loves going there. My other 2 who are under the age of 2 have also been looked after by Shelley and her team. They always come back happy and well fed.7 Shelley and her team are very flexible towards my childcare needs, they are always available and happy to help.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Pamela R on 28/02/2019

amazing service

I was struggling with school pick ups and after school care for my two children but Shelley has now resolved that situation for me you been a lifesaver. My children love going and have settled in very well. Well recommended A* service thanks so much.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Mez on 18/02/2019

Response by Nya Shelley on 18/02/2019:

Thank you hun, its a pleasure looking after your beautiful children.

Amazing Team

Shelleys shorties has been amazing thus far. Both of my boys go there and my eldest witch is 3 wakes up every morning eager to go to Shelleys he also says that teacher is his best friend it's so cute. I'm really happy and content with they're service my 1 year old is albino and doesn't talk much but he's been saying so many words since going to Shelleys that is so exciting for us. Overall excellent place and would highly recommend.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Natacha on 14/02/2019

Response by Nya Shelley on 15/02/2019:

Thank you hun, your boys make us smile and they have settled well.

Amazing childminder!

I am very pleased with Shelley and her service. Before I started bringing my daughter there, she was really shy with other people and children but it changed dramatically. She is very happy and outgoing now. She is always fed, clean and her nappy changed. You will be very happy if you choose her, she's an absolute angel.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Klaudia on 14/02/2019

Response by Nya Shelley on 15/02/2019:

Thank you hun, it is a pleasure looking after your lovely princess.

So friendly and accomodating

Shelly was so helpful when we were moving to the area and looking for a childminder. I couldn't fault her at all.

Unfortunately we ended up not being able to use her regularly because my son got placed in a school she couldnt cover, but I would never hesitate to use her services.

• Overall
• Communication

by Zoe on 14/02/2019

Response by Nya Shelley on 15/02/2019:

Thank you for your lovely review. I hope you manage to sort your childcare needs. Sorry I couldn't help.

excellent!!

I really struggled to find childcare to accommodate my shifts.until I came across Shelley’s child minding service.they have been amazing really flexible and very professional,with a great enthusiasm and commitment to childcare as well as understanding the difficulties presented for working parents.
Brilliant team I cannot fault them.thank you Shelley’s

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Emma on 03/09/2018

Response by Nya Shelley on 03/09/2018:

Thank you Emma for your lovely review x

Really Good Quality Service

I’ve recently started my daughter here and she loves it I don’t have any upset dropping her off like nursery which took 9months for the crying to stop she goes with open arms and a smile on her face they are a truly lovely family

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Parent on 01/09/2018

Response by Nya Shelley on 01/09/2018:

Thank you so much Victoria for such a lovely review.

top childmindimg service

My 2 girls just joined Shelley's shorties and love it already. My little one struggled for few months to settle with differnt childminder and with Shelleys she is one happy girl. Shelley's is very professional, definately knows what she is doing in terms on kids development and managing small tempers. House is lovely, bright and exceptionally clean. I would definately recommend.

• Overall

by Beata on 30/08/2018

Response by Nya Shelley on 30/08/2018:

Thank-you for such a lovely review.

Excellent Childminer

I needed to arrange after school care for my daughter and this was the first time I have used a childminder. My daughter is VERY shy and Shelley at Shelley's Shorties has been amazing at getting her settled in. She comes home saying she loves it there and can't wait until she's with them next. I can't recommend them enough.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Jenni on 29/08/2018

Response by Nya Shelley on 29/08/2018:

Thank-you Jenni for such a lovely review.

Absolutely brilliant

I contacted Shelley at the last minute as I need someone to look after my daughter and my little boy while I started my dissertation I've never used this website before (or a childminder) but noted that Shelley has had a number of reviews and consistently gets 5 stars. She was amazing right from the start responding quickly to my message in a very professional and friendly manner. she offers to pick up and drop off from my home.I would wholeheartedly recommend her, a very lovely, smiley, trustworthy person with bags of experience and qualifications to boot. Thank you Mshelley.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Parent on 28/08/2018

Response by Nya Shelley on 29/08/2018:

Thank-you Reem for a lovely review.

Nya and Shellie’s shorties are wonderful!!

My daughter is 9 months old and Shellie’s shorties was her first nursery type experience and she absolutely loves it. She’s always happy and excited to attend. Nya takes my little girl on day adventures, she’s never cooped up in the house. Nya is extremely friendly and easy going, she always works in with my ever changing work schedule. I would strongly recommend Nya! Shellie’s is always a warm and welcoming environment and all children are well behaved and respect nya! - which is a credit to her. 10/10 would recommend.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Parent on 26/08/2018

Response by Nya Shelley on 29/08/2018:

Thank-you Chloe for a lovely review.